Can I respond to suggestions?
If you have a plan that supports Direct Anonymous Replies, enable this feature to include an email field on the response form. When a respondent includes their email address, you will be able to respond directly to their suggestion, and they will be able to respond back. It's a truly anonymous two-way conversation. (To maintain anonymity, you won't be able to see their email address.)
Some plans also support public replies:
After receiving a suggestion, log into Suggestion Ox to view the suggestion. You'll see an option to post a public reply on your public replies page. Everyone authorized to submit suggestions will be able to view your public replies. You can password-protect this if you want to make sure only select people can give suggestions and see replies.