Setting up the Suggestion Ox Microsoft Teams App

Suggestion Ox can post new anonymous submissions, replies, public responses, and recurring reminders into the Microsoft Teams channels you choose. The app is available in the Microsoft Teams Store.

Before you begin

You need an active Suggestion Ox account. A Suggestion Ox organization administrator connects and configures the app.
In Teams, you must be a team owner or a member who is allowed to add apps. A Teams administrator is only needed if your organization blocks the app.
Each Microsoft 365 organization can be connected to one Suggestion Ox account at a time.

Install Suggestion Ox in Microsoft Teams

Sign in to Suggestion Ox and open Integrations.
Find Microsoft Teams App and select Set up Microsoft Teams.
Sign in with your Microsoft work account. Suggestion Ox only asks for your identity, to connect your Microsoft 365 organization.
On the setup page, select Choose a team in Microsoft Teams. Teams opens the Suggestion Ox app page.
Select Add to a team, choose the team, and finish the prompts.
A "Suggestion Ox is connected" card appears in the team's channel. The team's standard channels are now available in Suggestion Ox.

Add private or shared channels

Adding Suggestion Ox to a team covers its standard channels only. Teams requires each private or shared channel to be added separately:

Open the private or shared channel in Teams.
Select ••• next to the channel name, then Manage channel, then Apps.
Add Suggestion Ox. A "connected" card appears in the channel.

If you remove Suggestion Ox from a team and add it again later, add it to each private or shared channel again too.

Choose where notifications are posted

In Suggestion Ox, open the box you want to configure.
Select Edit, then Integrations, then Microsoft Teams App.
Choose a channel for each notification type:
- Post reminders to: recurring reminders that invite employees to leave feedback.
- Incoming submissions and replies: new feedback and follow-up replies. Choose a restricted managers-only channel when this content is sensitive.
- Public responses: responses that a manager has made public.
Select Save.

Nothing is posted to a channel unless you select it in that box's Teams App settings.

Reminders go out at the time set on the box, in your organization's time zone (shown under the time field), within about five minutes. You can change the time zone in your organization settings.

Send a test notification

Choose and save a channel under Post reminders to.
Select Send test message.
Confirm that the reminder card appears in that Teams channel.

Switching from Teams webhooks

If you already send Suggestion Ox notifications to Teams with a webhook (Office 365 connector or Power Automate workflow):

Install the app and choose channels as described above.
Send a test message to confirm the app is posting.
Remove the webhook URLs from the box's Microsoft Teams (Webhook/Legacy) settings, so you don't get each notification twice.

Microsoft retired Office 365 connector webhooks in May 2026. If your webhook URL contains webhook.office.com, those notifications have stopped, and the app is the replacement.

Use the Teams bot

In a channel where Suggestion Ox is installed, type @Suggestion Ox, pick Suggestion Ox from the list, and add a command. The bot replies in the message's thread.

help: see what Suggestion Ox can do in Microsoft Teams.
settings: open Suggestion Ox to choose which channels receive notifications.
hi or hello: show a greeting and the supported commands.

The bot does not store or echo the message text you send it.

Troubleshooting

"Your Microsoft 365 organization is already connected to a different Suggestion Ox account"
Your Microsoft 365 organization can be connected to one Suggestion Ox account at a time. Email support@suggestionox.com with the reference shown in the message, and we'll move the connection for you.

The app is blocked or unavailable
Select Request approval on the Suggestion Ox page in Teams, or ask your Teams administrator to allow Suggestion Ox under Teams apps > Manage apps. The Installation help link on the Integrations page has an email you can forward to them.

The team is not listed
You must be a team owner or a member who is allowed to add apps. Ask a team owner to add Suggestion Ox.

A channel is missing from the box settings
Refresh the box's Teams App settings. For a private or shared channel, make sure Suggestion Ox was added directly to that channel (see above).

The bot doesn't answer an @mention
Check that Suggestion Ox is installed in that channel. For private and shared channels it must be added separately. Look for the reply in the message's thread.

Notifications are not arriving
Confirm that the intended channel is selected and saved in the box's Teams App settings and that Suggestion Ox is still installed in that team or channel, then send a test message.

Current limitations

The app works in teams and channels only. It does not support personal chat.
Only a Suggestion Ox organization administrator can connect the app.
Notification channels are chosen in Suggestion Ox, not in Microsoft Teams.
This version sends notifications from Suggestion Ox into Teams. Submitting feedback from inside Teams is not yet supported.

If you still need help, email support@suggestionox.com.