How do I add an internal note or file for my team?

As submissions come in, sometimes you want to share a note or a file with others on your team to discuss how you will respond or update everyone on the progress of your investigation. To add an internal note or file:

1. Click to view the submission.

2. Underneath the submission, click on the Add Internal Note or File tab:

Internal notes and files are only visible to other Suggestion Ox managers and administrators, as well as the submission's assignee (if the submission has been assigned to someone).