How do I add an internal note or file for my team?
As submissions come in, sometimes you want to share a note or a file with others on your team to discuss how you will respond or update everyone on the progress of your investigation. To add an internal note or file:
1. Click to view the submission.
2. At the bottom of the page, click on the Add Internal Note or File tab:
Internal notes and files are only visible to other Suggestion Ox managers and administrators, as well as the submission's assignee (if the submission has been assigned to someone).