How do I change the status of a submission?
Suggestion Ox offers workflow management features to track incoming submissions through any number of steps that you define. For example, you might want to track a submission from Received -> Replied -> Assigned -> In Progress -> Resolved. This way you never lose track of the next action required on any submission.
To create or edit workflow steps:
1. Click to Edit your box
2. Click the Workflow tab
3. Add or edit available statuses. Drag to re-order
To assign a status in your workflow:
Click to view any submission and then choose a new status from the Statuses section.