How do I enable or disable sentiment tracking?
Suggestion Ox can automatically detect the sentiment of incoming submissions and display an icon to show positive or negative sentiment:
To enable or disable this feature, go to the Actions menu button, click on Edit Box, then click on the Options tab, and choose Sentiment Analysis:
Frequently Asked Questions
Some incoming submission do not display a sentiment icon
If the message has a mixed sentiment, or we cannot detect the sentiment, you will not see an icon. We only show the analysis on a message where there is a clear positive or negative intent.
None of my messages are displaying sentiment
Ensure that you have the feature enabled (see above). Also be sure you are on a plan that supports sentiment analysis. Some legacy plans do not support this feature. Contact support for help moving to a plan that includes sentiment analysis.
Are people at Suggestion Ox reading my incoming messages?
No. All sentiment analysis is performed by machine learning. No humans are looking at your messages.